Refund policy

Returns & exchanges

Assembled furniture is a final sale once it has been delivered or picked up and accepted, except in cases of damage, defect, missing parts or an incorrect item. That covers a change of mind about size, color, style, comfort or personal preference. An assembled piece that leaves our warehouse and comes back cannot be sold as new again.

Boxed items may qualify for a return. Return eligibility varies by product and by supplier, so please contact FastNest before sending anything back. All returns require prior authorization.

Damaged, defective, incomplete or incorrect items

This applies to every fulfillment method, assembled included. Please report visible damage, defects, missing parts or incorrect items within 48 hours of delivery or pickup whenever possible, with your order number and photos. We review the case and define the appropriate solution — repair, replacement or refund.

How to start

Email fastnestfurniture@gmail.com or call +1 407 572 3331 with your order number and what happened. There is no automatic self-service return on this site: a person reviews your order, approves or declines the request, and sends the instructions.

Refunds

Once an approved return is back with us and checked, the refund goes to the original payment method. Your bank may take a few additional days to show it.

Cancelling before delivery

If we have not loaded the truck and the order has not been prepared for pickup, cancelling is free. Once a delivery is on the road it becomes a return.

FastNest Furniture · 14037 County Rd 455, Clermont, FL 34711 · +1 407 572 3331